Refund Policy
Refund Policy
At Longs Peak Coffee, we want you to be completely satisfied with your purchase. Please review our refund policy below.
Coffee Products
If you're not satisfied with your coffee purchase, please contact us within 14 days of receiving your order. We'll work with you to make it right with a replacement or refund.
Eligibility for Refunds
- Products must be unused and in their original packaging
- Proof of purchase is required
- Perishable goods that have been opened cannot be refunded for health and safety reasons
How to Request a Refund
To initiate a refund, please contact us at your store email with your order number and reason for the return. We'll respond within 2 business days with instructions.
Processing Time
Once we receive your return, we'll process your refund within 5-7 business days. The refund will be credited to your original payment method.
Shipping Costs
Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error.
Questions?
If you have any questions about our refund policy, please don't hesitate to contact us.